The Customer Experience – 6/26/19

BUILDING SYSTEMS, RELATIONSHIPS AND LOYALTY
Associates often get preoccupied with trying to determine what they should charge the customer. In
this two-part course, you’ll learn that the more emphasis you put on delivering value and satisfaction
through great customer service, the less emphasis your customer puts on pricing.
This course will teach you how to:
• Develop the skills to set, service, satisfy and surpass your
customer’s expectations.
• Understand how to position yourself through your pricing strategy.
• Learn to obtain more appointments and more listings without
compromising your commission rate.
• Examine how you can compete against discounters.
Audience:
• Any agent who wants to improve their customer service skillset and
understand how to position themselves through their pricing strategy.
Lunch and Materials Included!

DOWNLOAD FLYER HERE

Customer_Experience_Training_Flyer

TRAIN THE PRESENTER WITH Kent Temple – 1/21-22/19

Develop & Improve Your Facilitation Skills
This is a high-energy, skills based class, focused on training fundamentals. It is designed for trainers who want to develop and improve their classroom facilitation skills.
In this course you will:

  • Internalize KWU tools and standards.
  • Practice teaching techniques to enhance your training skills.
  • Learn how to incorporate productivity-boosting activities into the learning experience.
  • Build, effectively prepare, and deliver a short presentation.
  • Give and receive feedback that will contribute to learning and growth.

DATES: January 21-22
TIME: 8:30 am – 5:00 pm
LOCATION: LSU Museum
Price: $299 includes material and lunch both days
Register online at https://www.eventbrite.com/e/train-the-presenter-tickets-53594551747
Or see your Team Leader or MCA

CLICK HERE TO DOWNLOAD THE FLYER BELOW:

Train the Presenter Flyer 2019